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URI IT Service Desk Consultant

The University of Rhode Island IT Service Desk is seeking candidates that enjoy customer service and demonstrate a desire to learn.
As a Student Consultant, your primary responsibilities will include:

  • Connecting devices to the university network (e.g. wireless onboarding) and troubleshooting internet connectivity issues.
  • Assisting users with accessing and using university-sponsored software (e-Campus, Brightspace, Zoom, Gmail, Google Workspace, Microsoft Office, and more).
  • Troubleshooting issues with users’ personal devices (e.g. iOS, Mac, Windows, Android).
Proficiency in technology is not required for this position. A successful candidate should show a willingness to ask questions and learn about technology. They should also have the patience and communication skills to walk users through troubleshooting or setup processes. 
For this application, we ask you to attach a resume, cover letter, and your course schedule. Once we have received your application, we will contact you during the next hiring period. Our hiring periods may occur throughout the year depending on our current staffing. 
In your cover letter, please describe any IT, customer service, or other related experience that you may have. Also, include any experience you may have with the following:
  • Windows
  • Mac OS
  • Linux
  • Multimedia Systems (Roku, Firestick, Chromecast, etc.)
  • Gaming Consoles (Xbox, Playstation, Nintendo)
  • Mobile Devices (iOS, Android)
  • Wired Networks
  • Wireless Networks
This is an On-Campus Student Employment opportunity (OCSE) at the University of Rhode Island.